Cancellation & Refund Policy
At Kilogrow.com, our goal is to provide exceptional service and deliver effective video and website marketing solutions that bring value to our clients. However, we understand that there may be situations where a refund may be requested. Please review our policy below:
1. No Refund or Return After Successful Payment
Once your payment has been successfully processed, we do not offer refunds or returns. Please ensure that you thoroughly review the details of the service you’re purchasing before completing your payment. We encourage all clients to carefully consider their choices and confirm any doubts with us prior to proceeding with payment.
2. Service Issues Before Running Campaigns
In the event that you encounter any issues or concerns before your campaign starts, we will do our best to address them. If you have any doubts or are unclear about the service, please contact us at info@kilogrow.com before your payment is processed. We are happy to answer any questions and provide clarification.
3. Post-Payment Policy
Once the payment is processed and the service is started, refunds will not be issued. However, we are committed to providing support. In the event of any concerns, we may discuss possible solutions and work with you to maximize the results within the existing campaign.
Refund Policy FAQ
1) Can I cancel my order?
- Yes, you can cancel your order within 1 hour of placing it. After 1 hour, our team will have already begun working on your order, and cancellations may not be possible.
2) What is the source of advertising?
- Our advertising campaigns involve streaming video ads through a 3rd party source network. We utilize this network to reach your target audience effectively.
3) How many views, likes, or subscribers will I get?
- We promote your video to a specific audience based on the selected plan. While we do not guarantee an exact number of views, likes, or subscribers, we strive to target relevant users for optimal results.
4) I chose the wrong video/target audience. Can I get a refund?
While we do not offer refunds, we can adjust the targeting and promote the correct video with any remaining budget. Please contact us immediately, and we’ll work with you to make the necessary changes.